shipping + returns
Wilder Home offers free worldwide shipping on all orders.
Orders will be processed 1-5 business days after purchase, and may be sent separately to ensure the items are packaged in the safest way possible. Orders are estimated to be delivered within 7-21 business days depending on your location - Australian orders are likely to arrive sooner, however some bulky items, candles, or items that are made to order can take a little longer. Tracking numbers will be sent to your email once they have updated with the courier. If orders aren't collected or need to be returned to sender due to insufficient or incorrect information, the responsibility to resolve this lies with the purchaser. Please double check to ensure all details are entered correctly. Once an order order is placed, the purchaser has committed to the sale and declares that all information entered (including the shipping address) is correct. It is the purchaser's responsibility to resolve any discrepancies in this place, or in the instance of unclaimed parcels with their local postal/courier service.
Additionally, if you are purchasing an item as a gift, or need express post options, feel free to contact us for assistance in curating a gorgeous bundle that will arrive in time for your celebration x
In some cases we can accept a return on your order. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send instructions on how and where to send your package. Custom orders, and items sent back to us without requesting a return first will not be accepted.
The return status will be notified and approved once we have received and inspected the returned product. If the return is approved, the refund will be processed automatically back to your original payment method. It may take some time for your bank to process and settle the refund. You can always contact us for any return question at email@example.com