shipping

Wilder Home offers free worldwide shipping on all orders.

Orders will be processed 1-5 business days after purchase, and may be sent separately to ensure the items are packaged in the safest way possible. Orders are estimated to be delivered within 7-21 business days depending on your location - Australian orders are likely to arrive sooner, however some bulky items, candles, or items that are made to order can take a little longer. Tracking numbers will be sent to your email once they have updated with the courier. In some rare situations, due to global factors out of our control shipping may not be available, or can face extended delays due to downfield logistics. If orders aren't collected or need to be returned to sender due to insufficient or incorrect information, the responsibility to resolve this lies with the purchaser. Please double check to ensure all details are entered correctly. Once an order order is placed, the purchaser has committed to the sale and declares that all information entered (including the shipping address) is correct. It is the purchaser's responsibility to resolve any discrepancies in this place, or in the instance of unclaimed parcels with their local postal/courier service.

Additionally, if you are purchasing an item as a gift, or need express post options, feel free to contact us for assistance in curating a gorgeous bundle that will arrive in time for your celebration x

custom orders

Some items, such as furniture and rugs are made to order, and therefore may take extra time to send out. While we strive to capture our products as accurately as possible, including a substantial amount of quality control across several lighting scenarios, monitors, phones, cameras and tablets, there can sometimes be slight colour or sizing differentiation. This is also applicable for handmade items, which can vary from order to order in consistency with size and colour. Our production warehouse also photographs items before sending them out to comply with our quality control measures. The packaging used has proven to be the most durable in protecting items, while being economically viable to our customers and environmentally friendly, as it is recyclable through soft plastics recycling programs. There may also be some assembly required, including display after transit such as assembling a table with household tools, or flattening creases in a rug with a steam cleaner or patience.

We cannot accept returns on custom orders. Additionally, we cannot refund custom orders unless there is a major fault, e.g. unfit for purpose - minor faults we will repair or provide relevant instruction.